FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We have compiled answers to our most common questions regarding our agate slices, customization process, and orders.
If you can't find what you're looking for, please don't hesitate to reach out to us at sissishu@outlook.com.
About the Agate Slices
Are the agate slices real natural stones?
Yes, absolutely! We use 100% genuine geode slices. Our classic Grey/White option is the stone's original, un-altered color. Our vibrant options (like Emerald Green, Blue, Pink, etc.) are expertly dyed to enhance their stunning natural internal banding and crystal formations.
Will my agate slices look exactly like the photos?
Because these are products of nature, no two slices are exactly alike! You can expect beautiful, organic variations in size, shape, color tone, and internal crystal structures. Small natural characteristics, such as growth marks or irregular edges, are what make your pieces truly one-of-a-kind.
I noticed a tiny hole on the gold-plated edge. Is this normal?
Yes! Because natural agate is non-conductive, a tiny, discreet pinhole must be created on the edge to allow for the gold electroplating process. It is a completely normal hallmark of authentic electroplated stone.
About Custom Calligraphy & Orders
How do I submit the names for my place cards?
You have two easy options to submit your guest list:
- Option 1: Paste Your Link (Recommended): Create your guest list in Google Sheets, ensure the sharing access is set to "Anyone with the link," and paste the URL directly into the "Guest List Link" box on the product page before adding to your cart.
- Option 2: Email Your File: If you prefer, simply place your order for the total quantity you need. Then, email your Excel or Word file to sissishu@outlook.com with your Order Number in the subject line.
When should I order place cards for my wedding?
We recommend placing your order at least 6 to 8 weeks before your wedding date. This ensures plenty of time for hand-lettering, international shipping, and any last-minute guest list additions!
Can I choose the ink color?
Yes! We currently offer gorgeous, opaque Gold ink and crisp White ink. Both stand out beautifully against the natural polish of the agate stones.
Do you accept returns or exchanges?
Because personalized and calligraphed items are custom-made specifically for your event, we cannot accept returns or exchanges on these items. Blank, non-customized agate slices can be returned within 14 days of delivery if unused and in their original condition; the buyer pays return shipping. Please email us first for return instructions.
What if my items arrive broken?
Please record an unboxing video when you open your package. If any items are broken on opening, email the video and your order number to sissishu@outlook.com, and you can choose either a refund or a replacement for the broken items.